- FCA, MAS & ASIC Regulated
- 12,000+ markets
- 84 unique currency pairs
- 30+ years experience
- No bonus offer
City Index Review
From a regulatory perspective, City Index’s parent GAIN Capital is regulated in the United States by the CFTC and NFA, in Japan by the FSA, in Canada by the IIRO, in the UK by the FCA, in Hong Kong by the SFC, in Singapore by the MAS, in the Cayman Islands by CIMA and in Australia by ASIC. City Index has its head office in London, England and is authorized and regulated by the UK’s FCA under the authorization number 113942.
Since 2014, City Index has been owned by Bedminster, New Jersey based GAIN Capital that also owns forex ECN GTX and online forex broker Forex.com. City Index’s official website is located at www.cityindex.co.uk , and a screenshot of its home page appears below:
City Index currently offers clients the opportunity to trade in more than 12,000 markets, which include forex currency pairs, various commodities, indexes and individual stocks. In terms of size, GAIN Capital’s trading related businesses that include City Index average $501.2 billion in trading volume per month, have 140,000 retail clients situated in 180 countries, and employ roughly 800 staff on four continents.
Deposits and Withdrawals
To open an account with City Index, you will need a £100 minimum initial deposit or enough to cover your first trade’s margin requirement. You can deposit funds into trading accounts via Visa, MasterCard, Maestro or Electron debit cards, a MasterCard or Visa credit card, or by using a bank wire transfer.
To withdraw funds, you must take out a minimum of £50 or the full account balance if less than £50. The maximum amount you can withdraw is £20,000, with an additional limit of £20,000 per day if you are using a credit card to withdraw funds to. Only withdrawals via a CHAPS payment incur a fee, which costs £25 when such payments are less than £5,000.
A withdrawal from City Index can take anywhere from three to five business days, and bank wire transfers typically complete within one to two business days. Some banks that subscribe to services that permit faster payments can complete a withdrawal within one business day.
Platform & Tools
City Index supports three primary trading platforms as follows
- Advantage Web – this is a very customizable Web trading platform that won an award from ADVFN in 2017 for being the “Best Spread Betting platform”. The platform is straightforward to operate and offers twelve useful chart types and more than 80 technical indicators. In addition, it provides a Reuters news feed and a research portal with trading ideas that utilize both fundamental and technical analysis.
- AT Pro – this platform was intended for professional traders and offers advanced functions and a customizable interface. AT Pro lets users create their own templates using .NET, C# and Visual Basic programming languages, in addition to letting them select from various existing templates. The platform also offers charts that can be augmented with more than 100 indicators, as well as a back-testing tool that works with Excel to help traders analyze the success of their trade plan using historical data. The software also provides some useful trading strategy system choices like a moving average crossover system, an MACD line crossover system, and the Heikin-Ashi reversal system that uses candlesticks.
- MT4 Trading Platform – traders who enjoy using the ever-popular MT4 platform are supported by City Index, which combines its numerous trading tools with competitive variable dealing spreads. The standard platform has customizable indicators, advanced charting features and its Expert Advisor capability that lets you automate your own trading strategies or use an off the shelf trade signal or trading robot package.
The screenshot below demonstrates the functionality of City Index’s proprietary Advantage Web platform, which lets you monitor your account and offers support for technical and fundamental analysis. Both Advantage Web and AT Pro provide users with a very valuable Reuters news feed for high quality financial news and prompt economic data release announcements.
Also, the City Index allows you to trade on the go with their mobile trading platform that has apps suitable for both Android and iOS Apple mobile devices.
In addition to the mentioned platform features, the broker also offers an Economic Calendar and a Trading Signal service. The service delivers trading alerts via SMS, for free. All traders need to do is to manually subscribe to the service. Access to Trading Central is included with all supported account types.
City Index features firm financial backing from its parent GAIN Capital, and offers competitive pricing and a competent trade execution service in a very wide range of trading instruments using its award-winning trade platforms, which include MetaTrader 4.
City Index currently allows clients to trade:
- 21 Indexes – Indexes with names like the UK 100, Wall Street, Australia 200 and Germany 30, in addition to futures and options on these indexes.
- 4,500 Global Stocks – Shares of major firms like Deutsche Bank, Amazon, Apple, Rio Tinto and Barclays.
- 84 Forex Pairs – All of the major and minor currency pairs, in addition to quite a few exotic pairs can be traded by City Index clients.
- 25+ Key Commodities – Futures contracts on commodities like grains, cattle, energy, cocoa, cotton and other soft commodities.
- Other Financial Markets – Precious metals like gold, silver, platinum, palladium and copper; U.S., Eurozone and UK bonds; interest rates like LIBOR, Euribor and Short Sterling, in addition to many options contracts on financial assets.
- 5 Cryptocurrencies – Some 5 virtual currencies are available for trading at City Index: bitcoin, Bitcoin Cash, Ethereum, Litecoin and Ripple’s XRP token. The broker’s website states that it offers Ripple for trading, but Ripple is the company behind the XRP digital asset and as such, hardly tradable as a cryptocurrency. Cryptocurrencies are traded through financial derivatives called Contracts for Differences (CFDs). What this means is that traders will be betting on the price movements of the BTC/USD pair for instance. They will never get to own any digital assets through the broker. In addition to CFD-based trading, City Index clients can also spread bet bitcoin from just 10p a point.
The company offers spread betting and CFD trading accounts to its clients, as well as a forex trading account for those wishing to use MT4. You can also open up a demo account at City Index to test out their services.
Commission & Fees
In addition to a risk-free Demo account, the broker supports three real money account types: Trader, Premium Trader and Professional Trader.
City Index makes its money off the fixed and variable spreads it charges on trades. Traders will know the exact size of the spread before they commit to a trade. The broker does not charge any commission on its spread betting service, or on its CFDs, be they based on FX or other markets. CFD equities make an exception in this regard.
The minimum commission rates on this product category are USD10, GBP10 or EUR10. These commissions vary by market too: on UK/EU equities, the broker charges 0.08% of the consideration. On Asian equities, there is a heftier commission of 0.2%. US equities incur a 1.8CPS commission.
In addition to the above, traders will incur additional expenses through the overnight financing charges.
Financing charges are generally LIBOR+2.5% on long positions and LIBOR-2.5% on short ones. Lack of liquidity may give rise to additional costs in special borrowing charges.
Research & Education
The Education section of the broker is what it calls its “Training” center. Within this section, a series of special courses have been made available for new- as well as advanced traders. The ins and outs of the supported trading platforms are also covered.
The Strategy section is of special interest to those looking to enhance their technical- and fundamental analysis skills. Specific ways of exiting trades and optimizing trade entries are also covered.
Step-by-step tutorials are available, beginning with placing one’s first trade and wrapping up with risk management.
The Webinars section covers How to Trade themes as well as market outlooks. There is a regular Daily Briefing video as well.
Education and analysis-wise, the offer of the broker is truly outstanding.
City Index offers a helpful customer support service that is available 24/5 via phone and e-mail, as well as via a live online chat with a support agent that can be accessed from their website. Their customer support service is available in many languages for the convenience of City Index’s global client base.
In addition, City Index offers extensive and varied forms of educational support for traders who are new to the forex market in its Trading Academy. These training materials include video trading tutorials, webinars, help and support pages, and trading tips.
City Index’s Android trading app can fetched for free off Google Play. The mobile platform features an attractive user interface and it allows device synching and access to Live Chat-based support.
In addition to that, it also offers an Economic Calendar, and it supports multiple personalized watch lists.
The iOS app is also freely available. It supports all the above mentioned features and more. It allows for one-tap dealing through the charts, it supports intelligent trade tickets and it comes with more than 60 preinstalled technical indicators.
City Index was one of the original participants in the spread betting business with over 34 years of experience. The well-regulated and backed firm also offers a complete online brokerage service in a wide variety of CFDs and forex currency pairs. This broker also supports the popular MT4 platform, and its proprietary trading platforms are comprehensive, straightforward to use, and available in web and mobile formats.
City Index also offers tight variable trading spreads, access to the Reuters news feed, a competent customer support service and training materials. Overall, City Index is both a viable and reputable firm for traders of any skill level to consider as a trading partner.
City Index looks great on the legitimacy front. The online FX/CFD brokerage is authorized and licensed in the UK. It belongs to a company that is listed on the NYSE.
The official City Index website claims that the broker has some 35 years’ worth of experience under its belt.
In addition to that, City Index is also the recipient of an impressive number of industry awards.
In 2020, the Online Personal Wealth Awards granted it the Best Pro Trading Platform Award.
The broker also picked up the ADVFN International Financial Awards 2020 Best CFD Provider award.
Based on this information, we can state that City Index is a legitimate operation indeed.
City Index’s user feedback is not good. There is no way around that fact…
What exactly does this mean? It means that its traders have not found much value in its services. Some may even think that the broker has scammed them in some manner.
As mentioned, positive feedback about City Index is nigh impossible to come by.
• Still, some traders say they have been using the broker for years and never had problems withdrawing their monies.
• Others have mentioned the speed of withdrawals.
• Some have even pointed out that they did not understand the abundance of negative feedback.
And negative feedback is indeed abundant.
• People have had problems opening an account. Even after sending in all the required paperwork, City Index staff never contacted them.
• Customer service is allegedly slow and unresponsive.
• System failures that end up “stealing” client monies.
• Ludicrous commissions charged on trades.
Based on this, you can probably make up your mind regarding whether this is a good broker or not.
The broker recommends a minimum deposit of GBP 100. Traders should always have enough money in their accounts to cover margin requirements.
City Index is a brand belonging to GAIN Capital UK Limited. The company is registered in the UK. Its registration number is 1761813. The brokerage is licensed by the FCA. Its license number is 113942. As mentioned, GAIN capital is listed at the NYSE.
Its FCA license should theoretically make the broker MiFID-compliant.
As mentioned, the head offices of City Index are located in the UK. The address of the broker is Park House, 16 Finsbury Circus, London, EC2M 7EB.